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MyChart ® Epic Systems Corporation

Terms and Conditions

By using this web site or by clicking "Accept" below, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this web site.

OVERVIEW: MyChart is an internet-based service that allows UW Health patients, participating health plan users or other authorized users to access certain personal medical information and clinic services, and health insurance information online. MyChart is available through a secure internet connection. This is a voluntary service, offered as a convenience and courtesy. MyChart does not provide access to your entire medical record.

ELIGIBILITY: You may request an account if you are age 18 or older.

DEACTIVATION: Participation in MyChart is voluntary. Users may request deactivation of an account by contacting the MyChart patient helpdesk at (877) 768-0732. We reserve the right to deactivate or prevent a userís access to any or all MyChart features at any time for any reason.

PROTECTING LOGIN INFORMATION: Users will receive an activation code when they request a MyChart account. The code may be given to the user in person or mailed to the address on file. The activation code is used to gain first-time access, at which time a permanent ID and password are created by the user. It is extremely important that users keep the activation code, ID, and password confidential, and must not share it with anyone. Anyone with access to this information will be able to access the userís MyChart account.

NON-EMERGENCY ONLY: MyChart services should never be used for emergencies or urgent needs. Users experiencing a life threatening emergency should call 911. Users with urgent needs should call their primary care clinic for assistance.

RECEIVING INFORMATION ONLINE: Once a user activates a MyChart account, they will begin to receive information online.

UW Health Information

MyChart becomes the primary method to receive messages from UW Health and UW Health providers who actively use MyChart. In some cases, this information will be delivered only through MyChart, and not by US mail. This may include but is not limited to: laboratory results, appointment reminders, billing statements, and reminders for routine health maintenance. When patients receive care from a provider who is not actively using MyChart, information from that provider will be communicated through other means (telephone, US mail).

Health Plan Information

MyChart becomes an available option for accessing health insurance and/or health plan notices and documents electronically. This information may include but is not limited to: explanation of benefits (EOB), premium invoices and response to Customer Service inquiries. Users may consent (opt-in) to receive information electronically. A userís consent applies to any notices or documents that may be delivered by electronic means during the course of the relationship between the user and the insurance company or group health plan administered by the third party administrator. A user can request to receive a paper copy of a document delivered by electronic means. Navigate to MyInsurance, Forms and Resources and choose which notices and document youíd like to receive in paper form.

Users have the right to choose to receive certain information in electronic or paper form. To do so, navigate to MyInfo, Preferences, and choose the method of delivery you prefer. Users also can obtain a copy of certain documents in paper form. To do so, navigate to the Forms & Resources page and request materials. If you need to update your address or other contact information, navigate to MyInfo, and choose the demographic information youíd like to change.

In order to access information you will need hardware that has internet access, such as a computer or smart phone. In order to access health plan information you will need internet browser software. Please click here for a list of the supported browsers.

In order to retain information delivered electronically through MyChart you will need PDF viewer software, such as Adobe Acrobat reader.

SECURE MESSAGING: MyChart allows users to send and receive secure electronic messages with participating health plansí Customer Service and UW Health clinic staff and providers who are active with MyChart. Messages regarding medical issues will usually become part of the patientís permanent medical record, and will be available to those who participate in the patientís care and treatment in the future.

MESSAGE RESPONSE TIME: The timeline for a response to your message varies from same day to two business days based on the subject of your message. Typical response times are posted within MyChart with each type of message. MyChart services should never be used for emergencies or urgent needs. Delays may occur based upon message volume, availability of staff, complexity of messages, or technology disruptions. Therefore, response to messages in the time posted cannot be guaranteed.

WEBSITE CHANGES AND AVAILABILITY: MyChart may be revised, changed or updated periodically. MyChart may not always be available due to system maintenance, backups or failures.